Shipping Policy

At Nagave, we are dedicated to delivering your order as quickly and efficiently as possible. This policy outlines our shipping rates, timelines, and procedures to ensure you have a transparent and seamless shopping experience.

1. Shipping Costs

We strive to keep shipping costs low while ensuring the safety and speed of your delivery.

  • Standard Shipping: For orders under $299.00, a flat rate of $12.95 applies within the United States.

  • Free Shipping: We are pleased to offer FREE Standard Shipping on all orders totaling $299.00 and above (after discounts and before taxes).

2. Estimated Delivery Time

Please note that the total time to receive your order includes two parts: Processing Time and Shipping Time.

  • Processing Time: This is the time it takes for us to verify your order, conduct quality checks, and package your items.

    • Standard processing time is 2 – 4 business days.

  • Shipping Time: This is the time it takes for the carrier to deliver the package from our warehouse to your destination.

    • Standard shipping time is 5 – 12 business days.

Total Estimated Delivery Time: From the moment you place your order, you can expect to receive your package within 7 to 16 business days.

Note: “Business days” are defined as Monday through Friday, excluding public holidays.

3. Shipping Carriers

To ensure the best delivery service, we partner with major trusted carriers. Depending on your location and the size of your order, we may use one of the following providers:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

  • DHL

  • YunExpress

  • YanWen

4. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package. Please allow 1-3 days for the tracking information to update in the carrier’s system.

You can track your order directly via the carrier’s website below:

5. Shipping Address

Please ensure that your shipping address is correct and complete before finalizing your order. Nagave is not responsible for orders delivered to an incorrect or undeliverable address provided by the customer. If you realize you have made an error, please contact us immediately. We can only update the address if the order has not yet been processed.

6. Delayed or Lost Packages

While we aim for timely delivery, unforeseen circumstances (such as weather, carrier delays, or high volume) may occasionally delay shipment. If your tracking number shows no movement for more than 10 business days, please contact us so we can investigate.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to our customer support team:

  • Email: [email protected]

  • Address: 1209 Mountain Road Pl NE # 4949, Albuquerque, NM 87110, United States

  • Business Hours: Mon – Sat / 8:00 AM – 5:00 PM