Return & Refund Policy

We understand that there may be instances where you need to return or seek a refund for your purchase. Therefore, we have implemented a hassle-free return and refund policy to ensure your satisfaction.

Return Eligibility

To be eligible for a return, the items must be in their original condition, unused, and with all the original packaging and tags still intact. Please note that certain items are non-returnable, including:

  • Customized or personalized items
  • Final sale items
  • Items that have been damaged after delivery

Return Process

If you wish to initiate a return, kindly contact our customer service team at [email protected] within 21 days of receiving your order. Our customer service team will guide you through the return process providing a return label for you to send the item(s) back to us at 1209 Mountain Road Pl NE # 4949, Albuquerque, NM 87110, USA.
Please note that you will be responsible for covering the return shipping costs unless the item is defective or damaged.

Refunds

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return eligibility criteria. If everything is in order, we will process your refund within 10 business days. The refund amount will be credited back to your original payment method.

In the case of a defective or damaged item, we will issue a full refund, including the cost of return shipping.

When Returns and Refunds Are Accepted

Damaged or Defective Items:

  • If the goods are damaged when it comes.
  • If the item’s design, size, or material does not match what you ordered, you can return it for a refund.
  • If the product was not delivered or does not match the description, you are eligible for a refund.
  • If the product you bought was not delivered.

In the event that you receive a damaged or defective item, please contact our customer service team at [email protected] as soon as possible. We will provide you with a return label and instructions on how to send the item(s) back to us. Once we receive the item(s), we will carefully inspect them to confirm the damage or defect. If the item(s) are deemed damaged or defective, we will issue a refund or exchange according to your preference.

The Condition of The Product When Returned:

Notably, the return item(s) must NOT meet the following conditions:

  • The item(s) has been used or washed.
  • The item(s) have been altered in some way.
  • The item(s) differ from the original in any manner, unless the condition is our fault.
  • The item(s) are missing their original tags.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team at [email protected]. They will gladly assist you with the exchange process and provide further instructions.

Should you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us.