Return & Refund Policy

At Nagave, we aim for your complete satisfaction. Given the personalized nature of our products (custom color, name/text printing), our policy outlines specific conditions for returns and refunds.

1. Final Sale Status for Custom Items (Crucial Update)

ALL CUSTOMIZED AND PERSONALIZED ITEMS ARE CONSIDERED FINAL SALE.

This means they are NOT eligible for return, exchange, or refund except in cases where the item is determined to be defective or incorrect due to a production error on the part of Nagave.

Non-Returnable Reasons (Customer Errors): We cannot accept returns or issue refunds if the issue arises from customer input, including:

  • Customer choosing the wrong size, color, or style.

  • Customer providing incorrect spelling, grammar, or personalized text (typos).

  • Customer changing their mind (Buyer’s Remorse).

2. Return Eligibility (Defective or Incorrect Items Only)

You may initiate a claim only if the item received meets one of the following conditions:

  • Manufacturing Defect: The item has major quality issues (e.g., tear, permanent stain, severely misaligned seams) upon arrival.

  • Transit Damage: The item was clearly damaged during the shipping process.

  • Production Error: The final product’s design, size, or material significantly does not match what was confirmed in your original order details (e.g., ordered “Blue” but received “Red,” or ordered size “L” but received size “S”).

  • Non-Delivery: The product was paid for but not delivered to the shipping address.

3. Claim and Return Process

If your item meets the eligibility criteria (Section 2), you must follow this process:

3.1. Time Limit: You must contact us within 7 days of receiving your order.

3.2. Claim Submission: Email our Customer Service team at [email protected] with the subject: “Defect Claim – Order # [Your Order Number]”.

  • You must attach clear photographic evidence demonstrating the defect or error. Claims without photos will not be processed.

3.3. Review and Approval: Our team will inspect the evidence. If the error is confirmed to be our fault, we will provide a prepaid return shipping label and instructions for sending the item(s) back to: 1209 Mountain Road Pl NE # 4949, Albuquerque, NM 87110, USA.

3.4. Condition for Return: The returned item(s) must be unworn, unwashed, and unaltered, with all original tags attached. We cannot process returns for items that have been used or modified by the customer.

4. Exchanges and Refunds

4.1. Preferred Resolution (Custom Items): For all eligible claims regarding defective or incorrect customized items, Nagave’s primary resolution is to offer a Priority Replacement of the corrected item, shipped to you at no additional cost.

4.2. Refunds: If a replacement is not feasible or requested, we will issue a full refund, including the cost of standard shipping (if applicable).

  • Refunds are processed back to your original payment method within 10 business days after the returned item is received and confirmed to meet the return conditions.

4.3. Exchanges: We generally do not offer exchanges for custom-made items. If you require a different size or color (and the reason is our error), we will process a replacement order as detailed in Section 4.1.

5. Contact Information

For any inquiries regarding this policy, please contact us immediately: