Billing Terms & Conditions

At Nagave, we are committed to providing a secure and seamless payment experience. This Billing Terms & Conditions policy outlines the payment methods we accept, how your transaction is processed, and how we secure your billing information. By placing an order on nagave.com, you agree to the terms below.

1. Accepted Payment Methods

We accept a variety of secure payment methods to make your shopping experience convenient. You can pay using:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club.

  • Digital Wallets: PayPal, Apple Pay, Google Pay.

All payments must be made in U.S. Dollars (USD). We do not accept cash on delivery (COD), personal checks, or direct bank transfers at this time.

2. Secure Payment Processing

Security is our top priority. We use industry-standard Secure Socket Layer (SSL) encryption technology to protect your personal and financial information during transmission.

  • We do not store your credit card information. All transactions are processed through secure third-party payment gateways (such as Stripe and PayPal) which adhere to the strict standards of the Payment Card Industry Data Security Standard (PCI-DSS).

  • Your payment details are directly encrypted and sent to the payment provider for authorization. Nagave only receives a confirmation code to verify that the transaction was successful.

3. Payment Authorization & Capture

  • When will I be charged? Your credit card or payment method will be charged immediately at the time you click “Place Order” at checkout. This ensures your item is reserved and allows us to begin processing your order for shipment immediately.

  • Order Confirmation: Once the payment is authorized, you will receive an order confirmation email containing your order details and a receipt of payment. If you do not receive this email, please check your spam folder or contact us at [email protected].

4. Pricing and Taxes

  • Currency: All prices listed on our website are in US Dollars (USD).

  • Sales Tax: Nagave is required by law to collect sales tax on orders shipped to certain jurisdictions within the United States. If sales tax applies to your order, it will be calculated and displayed at checkout before you complete your payment, based on your shipping address.

  • Price Changes: We reserve the right to change product pricing at any time without notice. However, if you have already placed an order, you will be charged the price listed at the time of purchase.

5. Billing Information Accuracy

To avoid delays or cancellations, please ensure that the billing name, address, and phone number you provide match the information on file with your credit card issuer. We reserve the right to cancel any order that is flagged as fraudulent or if the billing information cannot be verified.

6. Refunds

Refunds for returned items or canceled orders will be issued to the original method of payment.

  • Please allow 7-10 business days for the refund to appear on your bank or credit card statement after we have processed it.

  • Shipping costs are non-refundable, except in cases of merchant error (defective/wrong item sent).

  • For more details, please refer to our [Return & Refund Policy].

7. Chargebacks and Disputes

We encourage customers to contact our support team first if there is any issue with a transaction. We are committed to resolving disputes amicably and quickly. Filing a chargeback without contacting us first may result in a delay in resolution and potential suspension from future purchases on our site.

8. Contact Information

If you have any questions regarding your bill, payment processing, or charges, please contact us:

  • Email: [email protected]

  • Address: 1209 Mountain Road Pl NE # 4949, Albuquerque, NM 87110, United States

  • Support Hours: Mon – Sat / 8:00 AM – 5:00 PM