Frequently Asked Questions
Ordering
1. How do I place an order on Nagave?
Placing an order on Nagave is quick and easy. Simply browse our selection of products, choose the item you wish to purchase, select your desired size or color if applicable, and add it to your cart. When you have finished shopping, proceed to checkout and follow the steps to complete your order.
2. Do I need to create an account to place an order?
No, creating an account is not required to place an order. However, creating an account offers benefits such as saving your shipping and billing information for future purchases, accessing your order history, and receiving updates on new products and promotions.
3. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. While we will make every effort to accommodate your request, changes or cancellations may not be possible if the order has already been processed. For more information, please refer to our Cancellation Policy below.
4. Is my personal and payment information secure on Nagave?
Absolutely. We take the security of your personal and payment information very seriously. Our website uses secure socket layer (SSL) encryption technology to protect your information during transmission and storage. We are also compliant with the Payment Card Industry Data Security Standards (PCI DSS), ensuring the safeguarding of your credit card details.
Shipping
1. How much does shipping cost?
We are pleased to offer free shipping on all orders within the USA.
2. How long does shipping take?
Shipping times may vary depending on your location, but typically orders are processed within 2-4 business days. Delivery times may take an additional 7-10 business days. Please note that shipping times may be slightly longer during holidays or peak periods.
3. Can I track my order?
Absolutely. Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
4. Do you ship internationally?
Currently, we only offer shipping within the USA. We apologize for any inconvenience caused.
Return & Refund
1. What is your return policy?
At Nagave, we want you to be fully satisfied with your purchase. If for any reason you are not, you can initiate a return within 21 days of delivery for a full refund. Please ensure that items are returned in their original condition, with all tags attached and in the original packaging.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected] to request a return authorization. We will provide you with instructions on how to return the item to us.
3. How long does it take to process a return?
Returns are typically processed within 10 business days upon receipt of the item. Once your return has been processed, you will receive a refund for the full purchase price of the item.
4. Can I exchange an item?
Certainly. If you would like to exchange an item for a different size or color, please contact us at [email protected] to request an exchange. We will provide instructions on how to return the item to us and guide you through placing a new order for the desired item.
Cancellation
1. How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. However, please note that if the order has already been processed, cancellation may not be possible.
If you have any further questions or need assistance, feel free to reach out to our customer support team at [email protected]. We are here to help!
Thank you for choosing Nagave. We appreciate your business and look forward to serving you again in the future.